Privacy Policy

All about Information Security

M Sheppard & Co Ltd is committed to safeguarding the privacy of our customers while providing the highest possible quality of service. We only use the information that we collect about you lawfully, in accordance with the new GDPR guidelines which came into force on 25/05/2018 and will not pass on any customer information to third parties.

When do we collect information about you?

• We collect information about you when you place an order with us via email or telephone
• When you purchase a product in store or request a service from our workshop
• When you engage with us via email
• When you engage with us via social media
• If you have a trade, prepaid or workshop account with us.
• When you visit our store/workshop which usually have CCTV systems in operation for security of both customers and our colleagues.  These systems may record your image during your visit.

What sort of personal information do we collect about you?

• If you have an account with us we collect: your name, billing address, orders and receipts, email and telephone number.
• Details of your interactions with us through email orders and in store
• Information gathered by the use of cookies in your web browser
• Image may be recorded on CCTV when you visit either of our premises
• Your social media username, if you interact with us through those channels

How and why we use the information about you?

We collect information about you to process your order, manage your account, and respond to queries & returns.  With your consent, we will use your data to send you emails about products and services we think may be of interest to you. Our ultimate objective is to give you the best possible experience with us.

The information we collect on you is only used by M Sheppard & Co Ltd and will not be passed on to any third party.

How long will we keep your personal data?

Whenever we collect or process your personal data, we will only keep it for as long as is necessary for the purpose for which it was collected. For accounting purposes, data will be kept on file for the period legally required. For marketing purposes, data will be kept on file until you request otherwise.

What are your rights over your personal data?

You have the right to request:
Access to the personal data we hold about you
The correction of your personal data when incorrect
That we stop using your personal data when you withdraw consent
Access to your information and correction

Whenever you have given us consent to use your personal data, you have the right to change your mind at any time and withdraw that consent.

You have the right to request a copy of the information that we hold about you. If you would like a copy of some or all of your personal information, please email us at stating that you require a complete copy of all information held on you by M Sheppard & Co Ltd

How you can stop the use of your personal data for direct marketing?

To unsubscribe from our email database, please email stating that you wish to unsubscribe.

Please note that you may continue to receive communications for a short period after your change of preferences while our systems are fully updated.


Cookies are text files placed on your computer to collect standard internet log information and visitor behaviour information. This information is used to track visitor use of the website and to compile statistical reports on website activity.  You can set your browser not to accept cookies, there are websites that will explain how to remove cookies from your browser. However in a few cases some of our website features may not function as a result.

Other Websites

Our website may contain links to other websites. This privacy policy only applies to this website so when you link to other websites you should read their own privacy policies.

Changes to our privacy policy

We keep our privacy policy under regular review and we will place any updates on this web page. This privacy policy was last updated on 23/01/2019.

Website T&C

Please read these terms & conditions carefully before using this website. These terms and conditions apply to the use of this website and by accessing this website and/or placing an order via email with us you agree to be bound by the terms and conditions. If you do not agree to these terms and conditions you may not use or access this Website.


You acknowledge and agree that all content of this website including text and other portions of these web pages belong to M Sheppard & Co Ltd

We reserve the right to modify, suspend or withdraw any aspect of this website (in part or whole) at any time without prior notice, including the availability of any feature, promotion, database, or content. We may also impose limits on certain features and services; we shall not be liable to you or a third party for any modification or withdrawal.

If you continue to use this website following an alteration it will be deemed as your acceptance to this change.


M Sheppard & Co Ltd does not warrant or make any representations regarding the use or the results of the use of the materials in this site in terms of their correctness, accuracy, timeliness, reliability or otherwise. All reasonable care is taken to ensure images, specifications and descriptions on this website are correct at the time of entry. We are constantly updating and maintaining the website to keep the information as current and accurate as possible. E&O.E

Whilst we try to represent accurate images on our website, colours and design may vary so should be used as a guide only.

During periods of a sale or promotion our terms & conditions may be affected by those associated with the offer.

You (and NOT M Sheppard & Co Ltd ) assume total responsibility and risk for your use of this website and the Internet.

M Sheppard & Co Ltd does not warrant that this website or any of its functions will be uninterrupted or error-free, that defects will be corrected, or that this site, including bulletin boards, or the servers that make it available, are free of viruses or other harmful components.

M Sheppard & Co Ltd shall not be liable for any direct, indirect, incidental, special, consequential or exemplary damages, including but not limited to, damages for loss of profits, goodwill, use, data or other intangible losses resulting from: (i) the use or the inability to use the service; (ii) the cost of procurement of substitute goods and services resulting from any goods, data, information or services purchased or obtained or messages received or transactions entered into through or from the service; (iii) unauthorized access to or alteration of your transmissions or data; (iv) statements or conduct of any third party on the service; or (v) any other matter relating to the service.

Refund Policy


  1. We make no refunds except in cases of faulty goods.
    For some other goods a credit will be established for the value paid.
  2. Unless the item is sold damaged or unserviceable, the following are not returnable
    • Electronics and electrical items
    • Any materials cut to length
    • Books, charts, software
    • Fastenings sold loose
  3. Clothing, lifejackets, safety gear and footwear are exchangeable for size, colour, or model only as long as there is no sign of usage.
  4. Other items must be in their original packaging, and in an unused condition.

The item may need to be checked before any return/credit is authorised. This can take up to 5 working days.

Management will use discretion for special situations.

Exchanges and/or store credit require a proof of purchase (from our store) and must be made within 5 working days of purchase.


Special Orders for items not normally stocked by us require partial or full pre-payment (depending on the value) and are subject to the following provisions:

  • Return of these items is sometimes possible with a charge for re-stocking and/or shipping fees.
  • They would be for exchange and/or store credit only.
  • We look at these returns on a case by case basis.

Workshop T&C


We and our employees accept no responsibility for loss, damage or delay arising from any cause whatsoever unless it results from our negligence or deliberate act of those for whom we are responsible. Subject to that exception, all vessels and gear are worked on, moved or otherwise managed and kept at the sole risk of the customer who shall ensure that his vessel and / or property is adequately insured against all risks including third party risks. Also subject to that exception, all persons entering upon or using any part of our premises, facilities or equipment do so at their own risk.

Prices and Estimates

In the absence of any expressed agreement to the contrary, our prices for work shall be based on time and materials actually expended on, or used in connection with, the work at our then current hourly rate of price. When we give an indication of cost we will exercise skill and judgment in so doing but we will not be precluded from exceeding that indication of cost where it is necessary for the performance of the work. Indications of costs are subject always to the accuracy of information provided by the customer and are usually based only on a superficial examination unless we are requested to carry out any necessary opening up or dismantling. Indications of cost will not include the cost of any emergent work, i.e. additional repairs or work found necessary to the vessel and/or gear or equipment during the work, nor the cost of any extensions to the work compromised in the indication of cost. We will inform the customer as soon as reasonably possible of any proposed increases in indications of cost found to be necessary and the reasons for them and the customers will have the right to cancel the element of work to which the proposed increase relates. A time for completion of work or supply of goods is given in good faith but it is an estimate only and is not guaranteed. We shall not be responsible for the consequences of any delay unless it arises from our negligence. In those cases the customer’s liability for any work already completed or goods already supplied shall be unaffected.


Unless otherwise agreed in writing the payment of all work, goods and services shall be done immediately on date of invoice. Long jobs require monthly settlement. Invoices not settled within 30 days shall incur interest at the rate of 2% per month.

Statutory rights and guarantee

These terms do not affect the statutory rights of any customer who contracts with us. We guarantee our work for 12 months from completion against defects due solely to poor workmanship. Such defects must be notified in writing within 21 days of discovery. On notification, we shall verify their cause and, if they prove to be our responsibility, shall remedy them. We shall have no liability under this guarantee for the cost of any remedial work which is put in hand by the customer other than through ourselves. Where we supply goods or services to a customer in the course of his business, no article supplied shall carry any express or implied warranty as to quality or fitness for purpose unless the customer has sufficiently explained that purpose. The personal opinion of sales staff may not be relied upon in this respect. We shall assign to the customer any rights we may have against the manufacturer of an article. We accept no liability for loss or damage beyond the reasonable cost of rectifying defective workmanship.


In case of dispute, the applicable law is that of Gibraltar and only the courts of Gibraltar shall have jurisdiction to hear the dispute.

Privacy Policy

M Sheppard & Co Ltd is committed to safeguarding the privacy of our customers while providing the highest possible quality of service. We only use the information that we collect about you lawfully, in accordance with the new GDPR guidelines which came into force on 25/05/2018 and will not pass on any customer information to third parties.

Sales T & C

​Ordering from M Sheppard & Co Ltd is Easy

Call the shop and ask to speak to one of our sales staff.
Send us an email with the product reference numbers if you have them or a description.

We will confirm availability and price.


If we make an error quoting a price, we will not be liable to supply that item to you at the stated price, provided that we notify you before we supply the item. In those circumstances, you can decide whether or not you wish to order the item at the correct price.


We do not deliver unless previously agreed and only to a Gibraltar address.


We accept payment for email orders via bank transfer and all major cards excluding American Express.

For sales at our chandlery counter, we accept payments in cash, local company cheque and all major cards excluding American Express. Settlement by bank transfer in accepted for clients who have an account with us.


There are certain liabilities which we cannot exclude by law and nothing in these Sales Terms and Conditions limits our liability for losses caused by our negligence or for fraud.

You have certain rights as a consumer, including legal rights relating to faulty or incorrectly described goods. For further information about your legal rights, contact the relevant Gibraltar Authority. Nothing in these General Terms and Conditions will affect these legal rights and, in particular, we will perform our obligations under these General Terms and Conditions with reasonable care and skill.

Any products we supply to you will be of satisfactory quality. If we sell a product to you that is not of satisfactory quality, you can contact us for a repair or replacement or, where this is not possible, for a refund.

We are only responsible for losses that are a natural, foreseeable consequence of our breach of these General Terms and Conditions. We will not be liable to you if we are prevented or delayed from complying with our obligations under these General Terms and Conditions by anything you (or anyone acting on your behalf) does or fails to do or due to events which are beyond our reasonable control.

You must follow any advice we give you to keep products we supply to you safe (including any instructions or product manuals provided with the products). We cannot accept liability for damage to products we have supplied which is caused by your failure to follow this advice.

In any event we will not be liable for any losses related to any business of yours including (without limitation) lost data, lost profits, lost revenues or business interruption.

Assignment, waiver and third party rights

We may update or amend these Terms and Conditions from time to time to comply with law or to meet our changing business requirements without notice to you.

You may not assign or sub-contract any of your rights or obligations under these Terms and Conditions to any third party unless we agree in writing.

We may assign, transfer or sub-contract any of our rights or obligations under these Terms and Conditions to any third party at our discretion.

No relaxation or delay by us in exercising any right or remedy under these Terms and Conditions shall operate as waiver of that right or remedy or shall affect our ability to subsequently exercise that right or remedy. Any waiver must be agreed by us in writing.

If any of these General Terms and Conditions of Sale are found to be illegal, invalid or unenforceable by any court with jurisdiction in Gibraltar, the rest of these General Terms and Conditions of Sale shall remain in full force and effect.

Only you and we shall be entitled to enforce these Terms of Sale. No third party shall be entitled to enforce any of these Terms of Sale.

These General Terms and Conditions of Sale are governed by the laws of Gibraltar and any disputes shall be subject to the exclusive jurisdiction of the courts of Gibraltar.